AI in Learning & Development: Disruption or Opportunity? Insights from Fosway Survey

Artificial Intelligence (AI) is no longer a buzzword; it’s a transformative force in industries worldwide, and learning and development (L&D) is no exception. With insights from Fosway’s Digital Learning Realities Survey, Miles Runham, Senior Analyst at Fosway Group, and I delved into how AI is disrupting traditional L&D models. We also talked about the opportunities it presents for organizations to create more efficient and impactful learning experiences.

AI is often celebrated for its ability to streamline processes, but its integration into L&D demands a strategic approach. As organizations face tighter budgets, AI tools offer efficiency by automating content creation, improving content delivery, and enabling faster skill development.

51% of organizations anticipate increased investment in AI-powered content authoring - Fosway’s Digital Learning Realities Survey, 2024

AI-Assisted Design: A Game-Changer for Content Optimization

AI-powered design tools have revolutionized how L&D teams approach content. By leveraging AI, organizations can significantly reduce the time and effort required to analyze, curate, and adapt learning materials.

This innovation allows L&D teams to focus less on manual processes and more on strategic tasks, such as aligning content with organizational goals.

“With AI-assisted design, we can support teams to deliver tailored learning experiences at scale, reducing complexity and saving time.” Ollie Browning, Country Manager @ Edflex

Personalized Support: Guiding Learners Through Tailored Recommendations

Personalization is at the forefront of effective learning strategies. AI-driven systems now have the capability to analyze a learner’s preferences, past interactions, and skill gaps to deliver content recommendations tailored specifically to their needs.

Personalization is no longer a luxury; it’s a necessity. AI enables L&D teams to:

• Map content to specific skills.
• Adapt learning paths based on real-time learner progress.
• Create context-relevant experiences for diverse roles and industries.

This adaptive approach ensures learners remain engaged while receiving support that evolves with their needs.

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The Work Environment: AI Tutors as Everyday Learning Companions

One of AI’s most exciting developments is the rise of AI tutors—virtual assistants that provide real-time guidance and feedback. These digital mentors have the potential to transform how employees experience learning.

AI tutors are not just about answering questions. They can:

• Help learners navigate complex topics by breaking them into manageable parts.
• Provide just-in-time learning resources based on real-world tasks.
• Offer encouragement and feedback, creating a more engaging experience.

These AI companions integrate seamlessly into the work environment, making learning a natural and continuous process.

“The real question is how organizations will leverage AI tutors to support learners daily and help them achieve better results.” - Miles Run, Senior Analyst @ Fosway Group

By embedding AI tools directly into employees’ workflows, organizations can foster a culture of proactive learning, empowering individuals to acquire new skills without disrupting their productivity.

Skill Development with AI

AI’s real potential shines in its ability to accelerate skill development—a growing priority in today’s business landscape.

For the first time in over a decade, upskilling and reskilling have overtaken compliance as the top L&D priority. This shift reflects a growing alignment between L&D and broader business objectives.

AI can play a pivotal role by:

• Identifying skill gaps through advanced analytics.
• Aligning learning programs with business goals.
• Providing scenarios and simulations for real-world application.

However, challenges remain. I warned that focusing solely on content creation without considering its application risks wasting valuable resources.

This focus on AI-assistance sets the foundation for a new era in L&D. AI is not merely a tool for efficiency; it’s a partner in transforming how organizations equip their teams for success.

However, the excitement around AI often leads to inflated expectations.

50% of HR tech investments are regretted due to mismatched expectations. - Fosway’s Digital Learning Realities Survey, 2024

To avoid this, L&D leaders should focus on achievable goals, starting small and scaling successful pilots.

Besides, organizations are cautious with investments. Economic uncertainty has led 61% of organizations to maintain or reduce L&D budgets. Nonetheless, AI tools promise to deliver “more with less,” enabling companies to stretch their resources without compromising learning quality.

Conclusion

AI is undoubtedly reshaping L&D, offering tools to enhance efficiency, personalization, and skill development. However, its success depends on how organizations leverage these tools to meet their unique challenges and objectives.

As we emphasized, AI is not a silver bullet. It’s a tool that must be integrated thoughtfully within a larger learning strategy to maximize impact.

How Edflex can help you?

At Edflex, AI is an integrant part of our roadmap. One of the key elements of this evolution is Edflex Assistant, our first AI assistant designed to simplify the lives of all learning professionals and transform corporate learning!

For example, this virtual AI assistant recommends hyper-relevant content, ensuring they are not only accurate but also contextually appropriate for the learner’s role, industry, and objectives.

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Explore More

Catch the full webinar replay for deeper insights into this discussion and explore other topics:

• Budget Strategies and Investment Insights
• Shifting Priorities for L&D
• Making the Most of Learning Content

Watch the replay and access valuable resources to elevate your L&D strategy.

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